For your protection, any personal information we collect from you will be used in accordance with the Australian Privacy Principle in the Privacy Act 1988. As required by this Act we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access.
How is information collected?
Frost Real Estate collects personal information at open for inspections, house visits and when you register online with us or when you sign up for our email newsletter, property appraisal or free sales data. In doing so we collect information such as your name, billing and delivery address, email address and contact phone number. We may also collect details via other methods for example telephone communications.
What information is collected?
We will collect and store details such as your name, email address and your contact and billing information.
From time to time we may request via a questionnaire or similar methods additional information about yourself and your family, so that the details of offers we send you will be more suited to your circumstances. If you contact us, we may keep a record and we may also ask you to complete questionnaires that we use for research purposes, although you can choose to not respond to these if you choose.
If you provide a review of our service we reserve the right to publish part or all of your review together with your first name and suburb
What do we do with the information we gather?
Any of your personal details will only be used by Frost Real Estate, associated entities and service providers that assist us in providing an excellent service to you, and to process and maintain your account with us. We may also use this information for the following specific purposes:
- To fulfil your requests for services.
- To recommend or customise offers and to send emails about special offers, sales or other information that may be of interest to you.
Our representatives may need to contact you directly to follow up on your inquiry, either by e-mail or phone as part of our day-to-day customer service procedures.
The personal information (such as your name, billing and delivery address, contact details) collected from you will only be used for the purposes managing your account and from time to time may be shared with our carefully selected service providers that we engage to ensure we deliver the best possible service offering to our customers. We require these organisations to maintain confidentiality of your personal information and to take reasonable steps to adhere to the Australian Privacy Principles. You can choose to opt out of any direct marketing.
Frost Real Estate does not, sell or trade your personal information gathered online with third parties unless we have your permission or are required by law.
Where information is stored?
How do I access my personal information?
To access your information, simply contact Craig Frost on 0413018033 or firstname.lastname@example.org
We will try to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date. However, you may request details of personal information, which we hold about you under the Privacy Act 1988. We will correct any information, which was found to be incorrect as promptly as possible.
At Frost Real Estate we want to communicate with you only if you want to hear from us.. If you no longer wish to receive e-mails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email by clicking on the unsubscribe link. You may continue to receive mailings that are already on route to you for a short period of time while your request is being processed.
Consent to the use of information in the manner described